WEB HOSTING POLICIES AND DISCLAIMER
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Design Masters Net Services provides global web hosting to many clients, and we have a responsibility to provide each and every client with the best possible service. The following guidelines have been established to insure this intent is met.
All services provided by Design Masters Net Services may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any United States Federal, State or City law is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, or material protected by trade secrets and other statutes. Design Masters Net Services is not responsible for any claims resulting from the use of our service.
Note: Pornography and sex-related merchandising are prohibited on any Design Masters Net Services server. This includes sites that may infer sexual content, or link to adult content elsewhere. This is also true for sites that promote any illegal activity or content that may be damaging to Design Masters Net Services servers or any other server on the internet. Links to such materials are prohibited. This also includes, but not limited to pirated software, illegally distributed MP3s, hacker programs/archives, and Warez sites. Design Masters Net Services will be the sole arbiter as to what constitutes a violation of these provisions.
Bandwidth Traffic Policies:
To maintain the integrity of our system, domains that go extremely beyond their traffic allowance will be automatically disabled without notice to protect current users on the system. Domains that may be susceptible to going over the traffic allowance usually house enormously large files (zips, ROMs, mp3s, graphic galleries) or domains that house multiple main web sites. Extra traffic may be purchased at discounted rates through our upgrade center. Design Masters will notify the user ahead of time before any extra charges are applied.
Chat Rooms and IRC:
We do not allow our clients to install their own custom chat scripts. This tends to hinder system resources. We do provide a choice of chatrooms that can be installed for free through the account's control panel. The chat rooms we provide will more than fill your needs without degrading the performance of the system for others. Furthermore, we currently DO NOT allow IRC or IRC bots to be operated on our servers.
Background running programs:
Design Masters Net Services does NOT allow programs to run continually in the background. Please ask permission first.
Commercial Advertising - Email:Design Masters Net Services will be the sole arbiter as to what constitutes a violation of this provision.
Spamming, the sending of unsolicited email or posts, from ANY server is STRICTLY prohibited. Our servers may not be the source, intermediary, or destination address involved in the transmission of spam, flames, or mail bombs. Your domain may not be referenced as originator, intermediary, or reply-to address in any of the above. We consider spam any mass unsolicited message in the mediums of Newsgroups and Email. If you are found to have spammed, then we will immediately, without warning, disable your domain. We reserve the right to refuse or cancel service to known spammers. Furthermore, we consider the selling for bulk email software on a hosted domain a violation of this policy. As such, any violation will result in immediate deactivation of services without refund.
File Quotas and Backups
To maintain the quickness and stability of backing up data of our customers' domains, a file quota is implemented on all accounts. Please contact Support to find out your current file quota. File quotas can be increased for a small monthly fee or can be waived if a customer does not wish to have any backups of the account's data implemented on our network. Note that whenever you want to restore files from tape backup, a $65 restoration fee must be assessed.
Any attempts to undermine or cause harm to any Design Masters Net Services server or customer of Design Masters Net Services is strictly prohibited.
Money Back Guarantee:
Design Masters Net Services is proud to offer a 30 day money-back guarantee. Our 30 day money-back guarantee DOES NOT pertain to additional resold accounts, dedicated server plans, the DNS User Manager, or any fees already applied to upgrades. The 30 day money back guarantee ONLY pertains to NON-RESOLD HOSTING ACCOUNTS and the MAIN RESELLER ACCOUNT. If you do sign up as a new reseller and you are not completely satisfied with our service within 30 days, we will refund $99.95. If you sign up for a NON-RESOLD HOSTING ACCOUNT and you are not completely satisfied within 30 days, we will refund the the monthly fee associated with that account. We do not refund InterNIC domain registration fees.
Payment issues and Reactivations:
Payment of all domain accounts, including reseller and special domain accounts must be paid within 10 days of site activation or billing invoice due date. If an account is cancelled due to non-payment and the customer would like to reactivate the account with us, the remaining balance of what is owed plus a reactivation fee for each domain must be paid first. If the customer wants his/her files restored on their site from tape backup, an additional $65 restoration fee for each domain must be applied.
Canellations:Clients who wish to cancel web hosting accounts may do so by calling 800-822-9788. Customers are billed fees in at the beginning of the billing cycle month and therefore customers will not receive any additional bills as long as cancellations are made prior to the next months due date nor will they receive any refund as services are only offered as monthly items.
Design Masters Net Services cannot be held liable for system downtime, crashes, or data loss. We cannot be held liable for any predicted estimate of profits in which a client would have gained if their site was functioning. Certain services provided by Design Masters Net Services are resold. Thus, certain equipment, routing, software, and programming used by Design Masters Net Services are not directly owned nor written by Design Masters Net Services. Moreover, Design Masters Net Services holds no responsibility for the use of our clients' accounts. If any terms or conditions are failed to be followed, the account in question will be automatically deactivated. We reserve the right to edit these policies without advance notice and reserve the right to remove any account without advanced notice for any reason Design Masters Net Services sees fit.